Return & Refund Policy
At Erimor, we aim to provide reliable products and a smooth shopping experience. If something isn’t right, we’re here to help with a clear and fair return process.
Cancellation Policy
Orders can be changed or canceled within 12 hours of placing them.
After this time, orders are automatically processed and we may not be able to make any changes or cancellations.
If your cancellation request is approved within the 12-hour window, your refund will be processed as soon as possible.
Returns & Refunds
We offer a 14-day return policy from the date of delivery.
To be eligible for a return:
- The item must be unused
- It must be in its original packaging
- You must contact us within 14 days of delivery
To request a return, email us at support@erimor.com with your order number and reason for return.
All returns must be approved by our team before sending the item back.
Customers are responsible for return shipping costs unless the item is damaged or defective. Shipping fees are non-refundable.
Refund Process
Once your return is received:
- Inspection may take up to 3 business days
- Approved refunds may take up to 10 business days to process
If you do not receive your refund after confirmation, please contact your bank or payment provider.
Damaged or Defective Items
If your item arrives damaged or defective, you must contact us within 48 hours of delivery.
Please email support@erimor.com with:
- Your order number
- Clear photos of the issue
If approved, we will provide a replacement at no additional cost.
Note: Damage to outer packaging (e.g. dented boxes) without affecting the product is not considered a defect.
Important Conditions
- We only offer refunds or replacements for:
- Damaged items
- Lost shipments
- We are not responsible for:
- Incorrect shipping information provided by the customer
- Failed deliveries due to unavailability or lack of response
Customers must provide a valid phone number and remain available for delivery coordination if required.
Product Use & Responsibility
Please use all products as instructed. We are not responsible for any damage or issues caused by improper use.
If you experience any problems while using a product, stop using it and contact us for assistance.
Shipping & Delivery Disclaimer
Delivery times are estimates and may be affected by factors outside our control, including couriers and customs.
If you face any delivery issues, contact us and we will do our best to assist you.
Contact Us
For any questions or support, reach out to: